We are here to make sure you have the best Zendo experience
Support
Step 1:
Commonly Asked Questions
The User Guide page provides a lot of great information on how to use your Zendo properly. Make sure you review the guide to help expedite resolving any issues you may have using your Zendo.
Optimizing Your Zendo Experience
How many times can I do Zendo per day? Per week?
A single 20-minute Zendo session per day is safe and effective to enhance your meditation practice. Commonly people use Zendo 2-5 times a week after the best mode is found.
Can I do Zendo for longer than 20 minutes?
It is not well studied if more than 20 minutes of Zendo per day is more effective. We do not recommend using Zendo for more than 20 minutes per session.
Can I use Zendo for less than 20 minutes?
Zendo has not been studied in use less than 20 minutes. Commonly more of the effects occur in the latter part of the Zendo session, therefore we recommend 20 minutes for an optimal experience.
Can I share Zendo with my friends?
You have purchased Zendo and have agreed that you will use it properly. Bodhi NeuroTech is not responsible for third parties that use Zendo who have not self-screened for reasons to not use Zendo. Examples include metal in the head, history of seizures, severe traumatic brain injury, or injured skin in areas Zendo would be applied.
What mode should I use?
Please see the user guide for details. We recommend using Mode 1 for session 1, Mode 2 for session 2, Mode 3 for session 3, and mode 4 for session 4.
After trying all the modes, use your favorite mode. In our studies, the majority of people longitudinally prefer Mode 2 or 3, but individual differences matter. Find the mode that works best for you.
Can I take Zendo off before the session is done?
You must press START/PAUSE button before you take your Zendo. See the User Guide for more details.
Can I switch modes in the middle of a session?
If you are in the middle of a session, ou may hit mode selection button on your headband to go down one mode. If you want to increase the mode, you need to press the START/PAUSE button, remove your headband, and begin a new session with your desired mode.
Device Questions
Do I need to charge Zendo when I get it?
Yes we recommend fully charging your Zendo device before first use.
How often do I need to charge Zendo?
We recommend fully charging your Zendo when the battery meter reaches 2 LED lights. Correct charging optimizes Zendo use and prevents a potential drop in your Zendo session over subsequent uses.
My charger cable doesn’t have a wall outlet plug, where do I get one?
The included USB charging cable easily connects to existing USB charging adapters or USB ports found in computers, some outlets, and other electronic devices.
How do I turn Zendo on and off?
Press the "On/Off" button on your headband to turn it on or off. If Zendo is on but not in active use, it will turn itself completely off after 3 minutes if you don’t manually turn it off. It’s easy to know if Zendo is On - if the lights are on, your device is ready for you to start a session.
How do I start the Zendo session?
Please refer to the Zendo User Guide for instructions in how to start a Zendo session.
What do I do if my device doesn’t turn on?
Be sure to charge Zendo by plugging the USB charging cables into the Zendo and connect it to a power source. Let Zendo charge for one hour and recheck if you can turn Zendo on ..
How do I turn Zendo off after I started a mode?
Press the START/PAUSE button on your headband.
Pads Questions
How many times can I use the pad?
Zendo Pads are for one time use only.
Please dispose of your Zendo Pad after one use.
Can pads go over hair?
Zendo Pads can go over portions of hair but will not work well if a majority of Zendo pad is in the hairline.
Skin Related Questions
Is it normal that the sensation on my skin doesn’t go away during the Zendo session?
For most people, the majority of skin sensations occur over the first few minutes within a Zendo session followed by a reduction of skin sensation. For some people, the skin sensations do not reduce over the 20-minute session.
The pads are uncomfortable, what do I do?
We recommend using lower modes if higher modes are uncomfortable for you. Make sure you clean your skin beforehand and use a new pad for every session.
My skin is red after a session, is this ok?
I have sunburn on my face, can I use Zendo?
You should not use Zendo if you have sunburn or any skin issues on your forehead or right temple.
Light and Sound Warnings
One Dim Flashing Light
Low battery indicator. Charge your Zendo.
Error Beep with Four Flashing Lights
There is an issue with your Zendo and you cannot start a session. Most commonly, this is because you don't have pads inserted correctly or don't have clean skin. If you have pads in correctly and have clean skin, it could be that your device has been damaged and the safety mechanism has engaged.
Step 2:
Fill Out A Support Ticket
Support Form
Please fill out the following form to contact support. We will get to you as soon as possible.
We accept returns of any undamaged Zendo starter kits provided we have received your Return Request Ticket within 30 days of your initial purchase date. Please fill out a return request ticket using our support form above to initiate the process.
Our return policy can be found here.